NEC Elite IPK II SMB Communication Platform

NEC Updated: 2008-04-18 RSS

The Elite® IPK II is a versatile communication platform, supporting both traditional voice and Voice over Internet Protocol (VoIP) on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system. End users have the freedom to adopt VoIP when and where it’s needed, so today’s technology investment is protected tomorrow.

The Elite IPK II expands to support larger and growing businesses. Just one IPK II platform meets numerous line sizes and protects the customer’s original investment. The Elite IPK II CPU is configured for 64 ports; but, growth up to 456 ports is simple with the addition of a single Port Key Upgrade (PKU) chip.

The Elite IPK II delivers high-powered features to small businesses, growing businesses and medium sized businesses. Smaller companies get big company features with the Elite IPK II, and growing business simply grow their existing investment. Regardless of whether a business has 8 or 200 employees the IPK II consistently delivers a great system for the small and midsize business (SMB) marketplace.

Simple Setup, Installation and Maintenance
PC Pro and Web Pro allow for online HTML-based programming access either onsite (PC Pro) or over the Internet (Web Pro). Using Web browser software and easy-to-follow wizards, programming time is reduced, error-free and simplified. The intuitive programming interface has a familiar Windows® look allowing users to quickly learn how to administer their site.

Advantages of Application Integration
By building features into the system, cost-effective, scalable and seamless integration is achieved.

InMail – A digitally linked in-switch voice mail system that resides in the system’s CPU. The 4-port InMail system provides sophisticated features including Return Call with Caller ID and Answering Machine Emulation for call screening and conversation recording. The IPK II also supports larger port capacity voice mail systems and unified messaging requirements with field proven flash disk application processor solutions.

InACD (Automatic Call Distribution) – Permits even distribution of calls among employees and provides initial and repetitive announcements that encourage callers to remain online. Preventing callers from hanging-up reduces lost calls and maximizes employee staffing. If they choose, callers also have the option to leave a message and receive a callback from an agent. A PC-based Supervisor With Reports feature can be used for agent scheduling, business analysis and improved scheduling efficiency.

Hotel/Motel Service Package – The IPK II can meet the unique needs of the hospitality industry. Designed exclusively to meet the requirements of the hotel/motel market, this feature set includes wake up calls, room status and message waiting. The hotel/motel features complement the standard business package to delver a total market solution.

Networking Capabilities
Share resources for multiple or remote locations and spend less to equip your business. Shared resources also enjoy feature transparency between other NEC telephony devices, such as other Elite systems – the Elite 48, 192, IPK and IPK II – or the NEAX® platforms. IPK II systems networked to other IPK and IPK II systems support node-to-node and peer-to-peer connectivity.

Productivity Tools
The IPK II supports many types of phones: cost-effective, traditional wired phones, cordless, wireless, SoftPhones and video SoftPhones offer mobility and convenience, and reduce the time needed to return messages. A powerful PC Attendant provides your attendant or departmental answering position with immediate desktop access to call processing features. For employees who do not have attendant type answering responsibility, but who are power users, the Elite PC Assistant is the ideal solution. The desktop graphical application resides on a server and does not require adaptors on telephones. The application shares a central database and provides screen pops by integrating with many of the popular personal information management (PIM) applications, including Outlook, Act and Goldmine.